1. Terms and Conditions

Welcome to Nova Pavlova. By accessing our website, placing an order, or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding with any transaction.

Nova Pavlova operates as a Georgia Cottage Food operation and reserves the right to update, modify, or change these terms at any time without prior notice. Continued use of our website and services constitutes your acceptance of any such changes.

2. Same-Day Pickup

  • Available products (subject to daily availability) may be offered for same-day pickup.
  • To request same-day pickup, contact Nova Pavlova customer service via SMS at 470-808-7883. Same-day availability is confirmed only upon direct response from Nova Pavlova and is never guaranteed by the mere sending of a message.
  • If same-day service is unavailable, the standard preparation time is 24 hours from confirmed payment.
  • Nova Pavlova is not responsible for a customer’s inability to reach same-day availability due to message volume, timing, or ingredient/production constraints on a given day.

3. Customization Policy

  • Custom designs are available and may incur additional charges depending on design complexity. Any such charges will be communicated to and agreed upon by the customer prior to order confirmation and payment.
  • Because every pavlova is handcrafted, decorations, fruit placement, colors, and final appearance may vary slightly from the photos shown on our website or social media. These variations are inherent to handmade products and do not constitute a defect, error, or grounds for refund, replacement, or complaint.
  • Photos on our website and marketing materials are illustrative/representative and are not a binding specification of the exact final product.

4. Storage Instructions

  • Our products must be refrigerated at all times (recommended at or below 40°F / 4°C) except for brief periods of active serving.
  • For best quality and food safety, consume within 24 hours of pickup or delivery.
  • Transfer of risk. Responsibility for the proper transportation, refrigeration, storage, and handling of the product transfers to the customer immediately upon pickup or delivery. Nova Pavlova is not responsible for any damage, spoilage, illness, or loss of quality resulting from improper transportation, storage, or handling occurring after pickup or delivery, including but not limited to failure to refrigerate promptly, exposure to heat, or delayed consumption beyond the recommended window.
  • It is the customer’s sole responsibility to have adequate refrigeration and transport arrangements (e.g., a cooler for transport in warm weather) ready at the time of pickup or delivery.
  • Third-party delivery services. When a customer selects delivery as the method of fulfillment, Nova Pavlova may engage independent third-party delivery services (including, without limitation, Uber, Uber Direct/Uber Packages, or similar courier platforms) to transport the order on the customer’s behalf. Once the product has been handed over to the third-party courier, Nova Pavlova’s responsibility for the product ends. Nova Pavlova is not responsible for, and assumes no liability for, any delay, mishandling, temperature abuse, spillage, damage, loss, theft, or spoilage of the product occurring while the product is in the possession or control of the third-party courier, nor for the courier’s acts or omissions during transport. Any claim arising from the delivery process itself must be directed to the third-party delivery service responsible for that delivery. Nova Pavlova’s own liability, if any, is limited strictly to the condition of the product at the moment it is handed to the courier.

5. Refund Policy

  • Due to the perishable nature of our products and the custom preparation involved, all sales are final. Nova Pavlova does not offer refunds, returns, or exchanges for change of mind, taste preference, or normal handcrafted variation as described in Section 3.
  • If there is an issue with your order, please contact us as soon as possible upon receipt — and in any event no later than two (2) hours after pickup or delivery — describing the issue and, where applicable, providing photographic evidence. Claims submitted after this window, or after the product has been partially or fully consumed, cut, or altered, may not be eligible for review.
  • Any remedy for a valid, timely claim (which may include partial credit, store credit, or a replacement on a future order) shall be at Nova Pavlova’s sole discretion, and does not constitute an admission of fault or liability.
  • This Refund Policy does not limit any right the customer may have under applicable Georgia consumer protection law that cannot be waived by agreement.